Personal effectiveness training
Methodus d.o.o.
Conflict management in work environment
Duration: 2 or 3 days
Requirement: Training in negotiation skills
Goal: Managing conflict situations
Topics / content:
  • Cost of conflict at work and cost calculation
  • Skills for effective conflict resolution
  • Recognizing obvious and latent conflict
  • Recognizing conflict causes
  • Useful beliefs in conflict situation
  • How to turn conflict into negotiation
  • How to recognize conflict parties positions
  • Focusing on the problem
  • Process of conflict solving
  • Systematic conflict control at work
  • Conflict prevention skills
  • Roles and interventions from the third party: delegation, arbitration and mediation