Efficient communication
Public speaking and presentation skills
Assertiveness
Negotiation skills
Time management
Managing stress (module I and II)
Concentration exercises
Developing efficient working teams
Conducting effective meetings
Planning for success
Decision making and problem solving
Conflict management in work environment
Thinking out of the box
Efficient employees motivation and self-motivation
Strategic planning
Facilitation (moderation) skills
Managing conflicts with clients

Topics / content:

• Definition of assertiveness
• Applying assertiveness and need for assertiveness
• Behavior continuum – passive-assertive-aggressive
• Pro-active against passive – influence of culture, childhood and personal characteristics
• Assertiveness as attitude/position in life
- Becoming aware of the border between its own and others responsibility
- Personal values and feeling safe
- Conscious personal limitations

• Assertiveness as skill
- Assertive techniques (I-sentences, three-fold sentences, etc.)
- How to stand up for yourself
- How to say "No"